1. Who We Are
Aura Digital is an independent digital services brand based in Saudi Arabia. It provides business communication, cloud-based workflows, automation and integration services. To avoid unnecessary exposure of personal information, sensitive registration details are not displayed on this website. For privacy questions, contact us at gala.adnan17@gmail.com.
2. Information We May Process
Depending on the services you use, we may process:
- Account and business contact information such as name, email address and company details.
- WhatsApp Business identifiers, including WhatsApp Business Account ID, phone number ID and business profile information.
- Customer contact information and message content that passes through connected messaging services.
- Message status information such as sent, delivered, read and failed events.
- Template, automation and workflow configuration data.
- Technical data such as log information, IP address, browser information and integration events when required to operate and secure the service.
3. How We Use Information
- To provide and operate Aura Digital services.
- To connect and manage authorized business messaging integrations.
- To send, receive, route and display messages at the direction of our customers.
- To automate workflows, notifications and customer support processes.
- To maintain security, troubleshoot issues and prevent abuse.
- To provide customer support and service communications.
4. Meta and WhatsApp Integration
When a customer connects WhatsApp Business through Meta services, Aura Digital may receive and process information made available through Meta's APIs and authorized permissions. We use this information only to provide the connected services requested by the customer and in accordance with applicable Meta and WhatsApp platform requirements.
5. Service Providers
We may use hosting, database, email, cloud hosting, customer support and infrastructure providers to operate Aura Digital. These providers may process information only as necessary to deliver their services to us and subject to appropriate contractual or technical safeguards.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, maintain security and enforce agreements. Retention periods may vary depending on the type of data and customer configuration.
7. Security
We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction. No online system can guarantee absolute security.
8. Your Rights and Choices
Where applicable, you may request access, correction or deletion of personal information associated with Aura Digital. Requests can be sent to gala.adnan17@gmail.com. Additional deletion instructions are available on our Data Deletion page.
9. International Processing
Information may be processed in countries where Aura Digital or its service providers operate. We take reasonable steps to protect information in accordance with applicable law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact
Website: ghalaadnanai.tech
Privacy enquiries: gala.adnan17@gmail.com · +966 55 980 7472